TERMS AND CONDITIONS
Greetings from IqrupandRitz.com !
Your use of IqrupandRitz.com (alternatively referred to as "Website" and/or "IqrupRitz"), is governed by these terms and conditions ("Terms"), as updated from time to time. These Terms constitute a legally binding agreement between you and Iqrup Ritz Design Pvt. Ltd. (also referred to as "IqrupandRitz.com"). Iqrup Ritz Design Pvt. Ltd.is the sole owner and operator of IqrupandRitz.com.
IqrupandRitz.com provides various online services ("Services") through this website, one of which gives users the ability to purchase original merchandise such as luxury home furnishings and furniture ("Products"). When a user places an order, IqrupandRitz.com agrees to ship the relevant Products to the user, and is entitled to payment for Services rendered. IqrupRitzoffer a wide range of Products & Services, upon which additional Terms may also apply.
IqrupRitz also provides the facility to users of the website to visit the Studio in Gurgaon wherein the user may physically experience the products prior to placing any order, either at the Studio itself or through the website.
These Terms are subject to change without notice. . It is urged that you regularly check for changes made to the same from time to time. However an up-to-date version of the Terms shall be available for your review on IqrupandRitz.com at all times. By using this website you hereby consent that you have read and fully understand the Terms and conditions listed here, and that you agree to be bound by these terms and conditions. Please read these conditions carefully.
We understand that many people still worry about submitting personal details on the Internet.
We assure you that we do not, at any point, sell, trade or rent your information to others. Your information will remain confidential, and will be used only to help us build a better experience for you.
When visiting IqrupandRitz.com, or when you send us emails, you are communicating with us electronically. By doing this, you are consenting to receive electronic communications from us. We may communicate with you by email or by posting notices on our website. You consent that all agreements, notices, disclosures and other communications that we provide to you in this manner will satisfy any legal requirement that such communications be in writing.
All content or data included in or made available through IqrupandRitz.com (including but not limited to text, graphics, logos, buttons, icons, images, audio clips, digital downloads, and data compilations) is the property of IqrupandRitz.com and/or our content suppliers. This material is protected by both Indian and worldwide copyright laws. Furthermore, all of the content included in or made available through IqrupandRitz.com is the exclusive property of IqrupandRitz.com and is also protected by relevant copyright laws.
Iqrup Ritz Design Pvt. Ltd.is the sole owner and lawful licensee of all the rights and interests of the IqrupandRitz.com website. IqrupandRitz.com has intellectual property rights protected under relevant patent, copyright and other laws. As part of the Terms of using this website, you agree not to infringe upon any or all of the title, ownership and intellectual property rights of IqrupandRitz.com (including but not limited to all rights, trademarks, copyright, related rights, patents, designs, know-how, trade secrets, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks).
You hereby indemnify IqrupandRitz.com to the extent of any breach of intellectual property rights by or through your use of IqrupandRitz.com. You agree that you shall not use, reproduce or distribute any content from the IqrupandRitz.com website without obtaining authorization from IqrupandRitz.com. All rights not otherwise claimed under the Terms or by IqrupandRitz.com are also nevertheless reserved.
As a user of the IqrupandRitz.com website and Products, you may post reviews, comments, photos, and other content; send Gift Vouchers and other communications; submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, an invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, or otherwise harmful material. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content. IqrupandRitz.com reserves the right but not the obligation to remove or edit such content at any time, while making no claims to regularly reviewing posted content.
If you do post content or submit material, you grant IqrupandRitz.com a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant IqrupandRitz.com and sub-licensees the right to use the name that you submit in connection with such content. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy, and will not cause injury to any person or entity; and that you will indemnify IqrupandRitz.com for all claims resulting from the content you supply. IqrupandRitz.com has the right but not the obligation to monitor and edit or remove any activity or content.
IqrupandRitz.com takes no responsibility and assumes no liability for any content posted by you or any third party. If you at any time violate these Terms, you may be held legally liable. If at any time you come across any violation of these Terms, please report immediately to firstname.lastname@example.org
PROPER USE AND ACCESS
As per these Terms, you shall not engage in any direct or indirect activity that undermines the integrity of IqrupandRitz.com's computer systems, networks and/or other systems, or that of IqrupandRitz.com's users. You shall not in any way whatsoever attempt to gain unauthorized or unlawful access to IqrupandRitz.com’s computer systems and networks or any related data or information. You agree to limit your use of IqrupandRitz.com to your personal use only, and shall in no event use any of the information (including but not limited to text, images, graphics, video clips, sound, directories, files, databases, listings) obtained on or through IqrupandRitz.com, for commercial purposes of any sort; or for copying; reproducing; downloading; or otherwise. At no point will you use any content on IqrupandRitz.com for purposes other than as stated in these Terms.
You hereby agree to be solely responsible for maintaining the confidentiality of your account information and password on IqrupandRitz.com. Per these Terms you are responsible for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You have the right to purchase products through IqrupandRitz.com with a credit/debit card or other permitted payment methods. However at all times, IqrupandRitz.com reserves the right to refuse service, terminate accounts, remove or edit content, and/or cancel orders at its sole discretion.
In the instance where Iqrup Ritz terminates your use of the Website or any of our Services, Iqrup Ritz may delete any content or other materials relating to you or your account, without incurring any liability to you or any third party for doing so. Even if your account has been terminated, you are still responsible for paying for any Services or Products that you may have already ordered.
Setting up an account implies consent for subscription of our newsletter. You are automatically subscribed to our newsletter on creation of an account.
You hereby agree to indemnify and save IqrupandRitz.com, our affiliates, directors, officers and employees harmless, from any and all losses, claims, liabilities (including legal costs on a full indemnity basis) which may arise from your use of IqrupandRitz.com or associated Services (including but not limited to the display of your information on IqrupandRitz.com), or from your breach of any of the Terms. You further agree to indemnify and save IqrupandRitz.com, our affiliates, directors, officers and employees harmless, from any and all losses, damages, claims, liabilities (including legal costs on a full indemnity basis) which may arise, directly or indirectly, as a result of any claims asserted by Third Party Rights claimants or other third parties, relating to information about such third parties and/or any of their goods and/ or services. You agree that IqrupandRitz.com is not responsible and shall have no liability to you, for any material posted by others, including defamatory, offensive or illicit material, and that the risk of damages from such material rests entirely with you. IqrupandRitz.com reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with IqrupandRitz.com in asserting any available defenses.
LIMITATION OF LIABILITY
While at IqrupandRitz.com we make every attempt to ensure that the information on the website is accurate, IqrupandRitz.com makes no claims regarding the quality, accuracy, or completeness of any data, information, Product or Service. In no event shall IqrupandRitz.com be liable for any direct or indirect damages, or any other damages not hereby specified, resulting from your use or your inability to use the Services; from unauthorized access to or alteration of your data; or from any other matter relating to the Services, including but not limited to damages for loss of use, data or profits, from the use or performance of IqrupandRitz.com website or associated Services.
IqrupandRitz.com will not be liable for the delay or inability to use the IqrupandRitz.com website or related Services, the failure to provide Services, or issues otherwise arising out of the use of the website, whether based on contract, negligence, strict liability or otherwise. Further, IqrupandRitz.com shall not be liable under any circumstances for non-availability of the website during planned or unplanned maintenance or any other suspensions of access to the website that may occur due to technical reasons or for any reason beyond IqrupandRitz.com's control. As per these Terms you consent and agree that any material obtained through the IqrupandRitz.com website is done entirely at your own risk, and that you will be solely responsible for any damage to your computer systems or loss of data that results from the download of such material. IqrupandRitz.com shall also not at any point be liable for any loss or damage arising directly or indirectly from of the decline of authorization for any transaction.
Product Specifications might change over time .We are continuously developing our products to improve them and might amend specification, packaging, design, price, sizes, weights, raw materials etc. without prior notice .Please note most products are handmade and hence variations in size, finish, colour etc may occur.The measurements of all products made by us will be as accurate as possible, but are nevertheless approximate.
Leather Products are made from quality natural leather and accordingly they may not be uniform in color or texture. Only the finest hides are selected but they will show natural marks and scars on the hide. Some leathers will mellow with age and with exposure to sunlight and heat.
We will endeavor to match the color and texture of the fabric of your sofa to the samples chosen as accurately as possible, but variations in both the color and texture may occur.Slight fabrics variations may occur from different fabric lots or batches. The most common variation is that of color – though the actual variation is often almost negligible or very slight.
Also we cannot accept any responsibility for fading or discoloration, due to exposure to direct or indirect sunlight or due to exposure or contact with any chemicals sprayed nearby or applied directly.
Polish Finishes, Grains of wood and veneers will vary from product to product.
All products on IqrupandRitz.com are described in great detail on their respective product pages, and it is our goal to be as accurate as possible. However, mistakes may happen. IqrupandRitz.com therefore does not guarantee that product descriptions or other content on IqrupandRitz.com are always accurate, complete, reliable, current, or error-free. In some cases, colours and specific details in the website images may differ slightly from the actual product, and in other cases sizes may be approximate.Please contact us on email@example.com if you have any questions.
We further understand your concern for quality and craftsmanship and for this purpose we have showcased some of our products at our Studio. You are most welcome to visit and experience the various products that you may be interested in purchasing.
In order to provide you with the best products at the lowest prices possible, we reserve the right at all times to amend the specifications of products (including but not limited to their price, packaging and any associated Service), without prior notice. As changes may occur on these from time to time, we request that you take a detailed look at the product descriptions and related details before you place an order, even if you have looked at it in the past.
DELAY IN MANUFACTURING
If for any reason an order is delayed, or is unable to be placed for manufacturing (for example due to lack of enough interest or due to problems in manufacturing, quality control, or otherwise), we commit that we will do our best to notify you immediately. Likewise if for any reason our selected manufacturer is unable to produce a product to our expected level of quality, we will remove it as quickly as possible from our website. In case you have already placed an order for that product from our website, you will notify you directly and immediately about the situation, cancel your order, and reimburse you in full.
PURCHASE OF PRODUCTS
When you place an order with us, the order confirmation is contingent on receiving the full payment. Once we have sent you an email confirming receipt of the payment your order represents an agreement with us to produce a Product for you. Any Products, even on the same order, that we have not confirmed in an email, do not form part ofthat contract.
At no point will IqrupandRitz.com be held liable for any losses to specific circumstances of the customer, indirect or consequential losses or for loss of profits,damage or property, or wasted expenditure.
Before you place an order with us, it is your responsibility to check and determine your ability to receive the said Products. This includes, but is not limited to, making sure that the Products you ordered from us can be easily transported through the front door of your house, apartment or room, stairways, doors; that they can easily enter into your preferred room or location; and that they can easily fit inside that location. While IqrupandRitz.com delivery representatives will do their best to aid you in positioning these products into your preferred location, any other issues that could make the delivery more complicated or difficult to process will be handled at your expense and will not at any time be the responsibility of IqrupandRitz.com.
Further, an up-to-date mobile telephone number, delivery address and email address are all required in order to ensure a successful delivery of your item. During the checkout process, all information asked on the checkout page must be filled in accurately. Under these Terms IqrupandRitz.com shall not be responsible for missed delivery due to a wrong delivery address, an incorrect phone number, or other information. All additional charges or costs due to delivery complications or missed delivery will be added to your order invoice.
All prices are in Indian Rupees (Rs.) and are payable in Indian Rupees (Rs). Depending on your order and/or location, these prices do not include costs for delivery. The delivery charges will be added upon checkout before making payment and appear after you have entered your delivery details.Special or Extra Delivery charges in addition to the delivery charges mentioned on website may be applicable in some cases and you will be informed of the same,either at the time of order confirmation or before your order is dispatched. Please note that these special/extra delivery charges are payable before we dispatch your products.
We also reserve the right to change prices at any time without notice, however, such changes will not affect orders in respect of which we have already sent you a confirmation by email.
With respect to items sold by IqrupandRitz.com, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by IqrupandRitz.com is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Any discount code or cashback offer applied on a specific order has a maximum limit of 1 code or coupon or cashback per order. If you have any questions about pricing, please do not hesitate to contact us at firstname.lastname@example.org
You may make the payment for your order in 4 ways :
1)Cash : In this case we will be sending a person to collect cash from your premises or you can drop it at our studio
2)Bank Transfer : You can make a physical or online transfer into our bank account.
3)Credit /debit card through our payment gateway provider on our website.
4)Cheque: We can get the cheque picked up from your premises or you can courier or drop it off at our studio.
After you have provided all the necessary information required for payment and clicked on the “Place your order” button, your order will be confirmed contingent to receipt of payment. Please note that we only accept full payment upfront of the order. After receipt of the full payment of the order, you will receive an email from us confirming the receipt of payment and that your order has been processed. All valid credit /debit cards or other payment methods are processed using a credit/debit card payment gateway or relevant appropriate payment system infrastructure, and as such will be governed by the terms and conditions agreed to between the buyer and the respective issuing bank or relevant payment method issuing company.
We may choose to refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of refusing or by reason of unwinding or suspending any transaction after processing has begun.
IqrupandRitz.com currently only delivers to locations within the Delhi/NCR area.All delivery charges mentioned on the website are for Delhi NCR only. Special or Extra Delivery charges in addition to the delivery charges mentioned on website may be applicable in some cases for deliveries within Delhi NCR. Please note that these special/extra delivery charges are payable before we dispatch your products.
We have successfully delivered our products to many other cities in India as well.Please contact us on our customer support helpline number: +91-0124-4237613 or drop an email to email@example.com to confirm whether we can arrange for delivery to your desired city and for getting a delivery estimate. Special delivery prices are applicable depending on delivery location.Please note that the delivery charges provided to you over the phone/email for deliveries outside Delhi NCR is an estimate and is subject to change. Also additional delivery charges may be levied in some cases. You will be notified of these charges prior to dispatch and these are payable before we dispatch the products.
The delivery timeframes communicated by IqrupandRitz.com are estimates, and depend on a variety of factors beyond our control, including but not limited to production delays, shipping delays, government delays and various forces of nature. While it is our goal to exceed your delivery expectations, in no event will IqrupandRitz.com be liable for deliveries going beyond the estimated timeframe.
'Ready for Delivery' lead times indicates when the products are ready to be dispatched from our warehouse.Products are usually delivered within a maximum of 2 weeks from the 'Ready to delivery' time.
Delivery lead times may vary depending on the products that you have ordered. Our on-demand production model may range from 4 to 16 weeks on average, depending further on the quantity of orders and on the availability of transport facilities at the time. This is only an average estimation, and some deliveries can take longer or, as is our goal, delivered much faster. All delivery estimates given at the time of placing and confirming order are subject to change. We always do our best to surprise you with earlier than expected delivery, however sometimes there may be delays due to events out of our control. In every case, we will make sure to contact you and advise you of all changes.
The delivery charges will be added upon checkout before making payment and after you enter your delivery details.Special or Extra Delivery charges in addition to the delivery charges mentioned on website may be applicable in some cases and you will be informed of the same,either at the time of order confirmation or before your order is dispatched. Please note that these special/extra delivery charges are payable before we dispatch your products.
Once the Product is ready to be delivered, you are required to take delivery on the date and place agreed between us. If for any reason whatsoever you are unable to accept delivery, other than on account of our Returns Policy, we reserve the right to charge you an additional re-delivery fee prior to making the re-delivery. This payment will be due before re-delivery.
We reserve the right to make delivery of the Products by installments. We will inform you before dispatching your shipment. Extra delivery charges may be applicable in some cases.
IqrupandRitz.com shall in no event be held responsible for delay and/or non-provision of Services or Products or unavailability of the Website for any reason whatsoever,including but not limited to events beyond the reasonable control such as Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, government actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.
Per these Terms, you agree to comply with all applicable laws, statutes, ordinances and regulations regarding your use of and your purchase of Products and/or Services through IqrupandRitz.com. Any infraction of the Terms and conditions shall be governed by relevant Indian laws without regard to any conflict of law provisions of your domicile residence or physical location. At our discretion, we may report any infractions or violations relating to the agreement to appropriate authorities. You and IqrupandRitz.com each agree to submit to the personal and exclusive jurisdiction of the courts located within India and/or relevant worldwide locations as deemed appropriate by IqrupandRitz.com. If any part of the Terms is determined to be invalid or unenforceable in whole or in part, this invalidity or unenforceability shall attach only to the relevant portion of the Terms, while the remaining portions of these Terms shall continue to be in full force and effect at all times.
RETURNS POLICY AND PROCEDURE
We work really hard to provide you with the best quality products at the most affordable prices. It is our goal to give you Products that are not only defect free, but that will give you lasting joy for years to come. In the rare cases our Products have any damages/defects, please read below :
What if I have received a damaged product?
If you product is damaged/defected in any way, please know that we are extremely sorry to hear this. Our quality assurance process includes extensive checks during manufacturing and before shipment, in order to drastically reduce the chances that you will get a defective or damaged item. But if your product still has any damages/defects at the time of delivery, please follow our returns procedure.
How does your returns procedure work?
Our delivery process is designed to do a final check for damages on your behalf, and we encourage you to sit back and enjoy our hands-off delivery service for deliveries in Delhi NCR.
Please make sure to confirm that there are no damages/defects before you sign off for delivery. Once you sign off on delivery, you consent and agree that the products were delivered to you without any damages/defects and that the sale is full and final. If you do find any issues, please notify our delivery manager right away. Once you sign off on delivery, we will assume that the products were delivered to you without any damages/defects.
As per these Terms, you hereby consent and agree that in all cases, IqrupandRitz.com will make the final judgment on whether an item has a defects/damages of any kind.
What if I just want to cancel my order?
In order to give you the lowest prices on such high quality furniture, we only manufacture items that you have ordered. For this reason, we cannot offer exchanges or cancellations of any kind at this time.
GENERAL TERMS RELATING TO USE OF WEBSITE
We reserve the right to withdraw or amend the Services and Products that we provide on our website without notice. We also reserve the right to restrict access to some or all parts of our website for registered or unregistered users. You are solely responsible for making the necessary arrangements to have access to our website, and for ensuring that any and all persons who access our website through your internet connection are both aware of these Terms, and comply with them. At no point shall we be liable or responsible for any reliance placed upon any commentary or other material that is posted on our website, by any visitor to our website, or by anyone who may be informed of any of its contents.
We update our website on a regular basis, and thus may change the contents at any time. If needed, we may take action to suspend access to our website, or shut it down indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update given material. To the extent permitted by law, we, all associated members of our company, and associated third parties, expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by any user with relevance to our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including, but not limited to any loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
You may not at any point knowingly introduce viruses, trojans, worms, logic bombs or other material that are malicious or technologically harmful. You may not at any point attempt to gain unauthorized access to our website, the server on which our website is stored, or any server, computer or database connected to our website. You may not at any point target our website via a denial-of-service attack or a distributed denial-of service attack.
At no point shall we be liable for any loss or damage caused by a distributed denial-of-service attack, virus or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or due to your downloading of any material posted on it, or on any website linked to it. You may link to our website, but you may not at any point frame our website into another website, or establish a link from a website that you do not own. If you do establish a link to a website that you own, then that website must comply at all times with our Terms and content standards. We reserve the right to withdraw linking permission without notice, even if the website from which you are linking complies in all respects with our Terms and content standards.
First things first, privacy and security of your personal information is our priority. We assure you that the user or customer information collected through accessing, using, browsing or otherwise of the instant website, is safe, kept on a secure server and fully compliant with all of the relevant consumer laws. All payment transactions are made only through encrypted SSL technology.
What user or customer information does Iqrupandritz.com collect?
1. Your contact details such as customer name, email address, Iqrupandritz.com account password, phone number and shipping address.
2. Your transaction or banking details such as credit /debit card number, cardholder name, expiration date and CVV and/or other information as required for internet banking or other payment instruments is not held by Iqruandpritz.com but is held by our Payment Gateway partner (PAYU). Our payment gateway partner is "VeriSign Secured" and "PCI-Compliant" which ensures the highest standards of protection and security for your information.
3. Your previous orders and transactions including the product and pricing details, the date of purchase, transaction information, payment history etc.
4. Information from optional online surveys on our and/or third party sites (posted by Iqrupandritz.com) which may include demographic information (like gender, age, income) as well as product and service preferences of users.
6. Your session log information on our site which includes your navigation within the site, source of traffic, IP address (from which we can approximately determine user location), browser type, browser language, operating system, date and time of request etc.
7. Third party sign in information shared on our website such as Facebook, Twitter, Pinterest sign in information etc.
8. Email communication by any user or customer directly with Iqrupandritz.com such as product enquiry, order and transaction related information, disputes or complaints et
How does iqrupandritz.com utilize user or customer information?
We only collect user or customer information as required to conduct our business and to enable us to provide the best services to our users and customers. We do not sell or rent this information to third parties. By user or customer information or personal information, as used above, we mean-
2. We use some of the user and customer information to understand customer behaviour and thus offer better and more relevant experiences to you. We use certain information in an aggregated form across users to compile statistical and demographical profiles for our business and marketing activities.
3. We use this information to inform you about offers and deals, new launches, information about products you have purchased, order and shipping status, as well as other promotional and informational content. We will provide you the option to opt-out of such services.
5. We use session log and traffic flow information to understand how users are interacting with our site and to make improvements. This will also be used by us to understand and analyze customer preferences, buying patterns and behaviour at an aggregate level.
6. We use IP address, traffic sources, user navigation across the site, browser and OS information etc. to measure overall site performance in terms of number of users, user engagement, time spent by users on the site etc.
7. We will need to use user or customer information in case required in aspects such as legal disputes or other legal processes; comply with any statutory or regulatory requirement; troubleshoot problems; detect and protect against error, fraud and other criminal or illegal activity; collect fees owed; enforce our terms and conditions; prevent abuse of our services; prevent violation of the rights of third parties, other users or the general public . Iqrupandritz.com provides all users with the opportunity to opt-out of receiving non-essential communications from us on behalf of our partners, and from us in general, after setting up an account. To remove your contact information from Iqrupandritz.com, please write to us at firstname.lastname@example.org
If you would like to get in touch with our customer service team, you can either contact us by sending an email at email@example.com or call us on: +91-124-4237613.We'll be here to help, Monday-Friday between 10:00am- 6:00pm.